Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Error Message
Cause
Action
Change Unable XX
The machine has a mechanical problem.
—OR—
A foreign objects such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.
Clean Unable XX
The machine has a mechanical problem.
—OR—
A foreign objects such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.
Comm.Error
Poor phone line quality caused a communication error.
Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line.
Cover is Open
The scanner cover is not closed completely.
Lift the scanner cover and then close it again.
The ink cartridge cover is not completely closed.
Firmly close the ink cartridge cover until it clicks.
Data Remaining
Print data is left in the machine's memory.
Re-start printing from your computer.
Print data is left in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine.
Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.
Disconnected
The other person or other person's fax machine stopped the call.
Try to send or receive again.
Document Jam
The document was not inserted or fed properly, or the document scanned from the ADF was too long.
DR Mode in Use
The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.
Set Distinctive Ring to off. (See Turning off Distinctive Ring.)
High Temperature
The print head is too warm.
Allow the machine to cool down.
Init. Unable XX
The machine has a mechanical problem.
—OR—
A foreign objects such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.
Ink Empty
One or more of the ink cartridges is empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax.
Replace the ink cartridges. (See Replacing the ink cartridges.)
Low Temperature
The print head is too cold.
Allow the machine to warm up.
Media Error
The media card is either corrupted, improperly formatted, or there is a problem with the media card.
Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive by putting in another media card that you know is working.
Near Empty
One or more of the ink cartridges are running out of ink. If a sending machine has a color fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be received into memory as a black and white fax.
Order a new ink cartridge. (See Ordering accessories and supplies .)
No Caller ID
You have not subscribed to the Caller ID service from your telephone company.
If you want to use the Caller ID feature call your telephone company. (See Caller ID.)
No Cartridge
An ink cartridge is not installed properly.
Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges.)
No File
The media card in the media drive does not contain a .JPG file.
Put the correct media card into the slot again.
No Paper Fed
The machine is out of paper or paper is not properly loaded in the paper tray.
Do one of the following:
• 
Refill the paper in the paper tray, and then press Black Start or Color Start.
• 
Remove the paper and load it again and then press Black Start or Color Start.
The paper is jammed in the machine.
No Response/Busy
The number you dialed does not answer or is busy.
Verify the number and try again.
Not Registered
You tried to access a Speed Dial number that is not programmed.
Set up the Speed Dial number. (See Storing Speed-Dial numbers.)
Out of Memory
The machine's memory is full.
Fax sending or copy operation in progress
Press Stop/Exit and wait until the other operations in progress finish and then try again.
Printing operation in progress
Reduce print resolution. (For details, see Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide on the CD-ROM.)
Paper Jam
Paper is jammed in the machine.
Print Unable XX
The machine has a mechanical problem.
—OR—
A foreign objects such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects inside the machine.
If the error message continues, see Transferring your faxes or Fax Journal report before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.
Scan Unable XX
The machine has a mechanical problem.
—OR—
A foreign objects such as a clip or ripped paper is in the machine.
Open the scanner cover and remove any foreign objects inside the machine.
If the error message continues, see Transferring your faxes or Fax Journal report before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.
Wrong Paper Size
Paper is not the correct size.
Load the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start.
Wrong USB Device
A non-PictBridge compatible or broken device has been connected to the PictBridge port.
Unplug the device from the PictBridge port, then press On/Off to turn the machine off and then on again.